Customer support

Email support@heyamber.cloud. A person reads every message and answers within one business day. Tell us your account email and what you were doing when it went wrong, and we can usually skip a round trip.

You can cancel at any time from your billing settings, and the cancellation takes effect at the end of the period you have already paid for. Amber keeps working until then. If you would rather we did it for you, email us and we will.

Fees already paid are not refunded, and unused credits are not refunded or paid out in cash, except where the law says otherwise or where we choose to make an exception. If you think yours is one of those cases, write to us and say why. We would rather hear it than not.

Email us before you dispute it with your bank. Send the date and the amount and we will find it. Almost every charge someone does not recognise turns out to be a renewal or a top up, and we can sort that out in one reply. A chargeback raised without talking to us first can close the account, so this route is faster for both of us.

Email us and we will answer in writing within 30 days. What we hold, how long we hold it, and what deletion does and does not remove are all set out in the Privacy Policy.

Send it to the same address and put "security" in the subject if that is what it is. Include what you did, what happened, and what you expected. We do not run a paid bug bounty, and we do read all of it.